Return Policy

Last Updated: January 15, 2026

Our Commitment

At Khomlaxxyrquidza, we are committed to providing exceptional car detailing services. Your satisfaction is our priority, and we stand behind the quality of our hand washing and interior cleaning work.

Service Guarantee

We guarantee that all our services will be performed professionally using chemical-free methods that are safe for your vehicle. If you are not satisfied with any aspect of our service, please let us know immediately so we can address your concerns.

Nature of Services

As a car detailing service provider, we offer professional cleaning and care services. Unlike physical products, our services are provided and consumed at the time of delivery. Therefore, traditional return policies do not apply to completed services.

Quality Assurance

We maintain high standards for every service we provide. Our quality assurance includes:

  • Trained professionals who specialize in chemical-free detailing
  • Thorough inspection of work before completion
  • Use of appropriate techniques for different vehicle types and conditions
  • Attention to customer specifications and preferences

Return Period

Since our services are performed and consumed at the time of delivery, traditional return periods do not apply. However, we offer the following satisfaction guarantee:

  • Service corrections must be requested within 24 hours of service completion
  • Refund requests must be submitted within 48 hours of service completion
  • All concerns should be reported while our team is on-site or immediately after service completion

After these periods, we may still address concerns on a case-by-case basis, but cannot guarantee service corrections or refunds.

Return Conditions

For service corrections or refunds to be considered, the following conditions must be met:

  • The service did not meet the standards described in our service guarantee
  • Concerns are reported within the specified time periods
  • The issue is not due to pre-existing vehicle damage or conditions
  • The vehicle has not been used in a way that would affect the service results after completion
  • Weather conditions or environmental factors have not compromised the service
  • You have provided accurate information about the vehicle and service requirements

We reserve the right to inspect the vehicle to verify the condition and determine if a service correction or refund is appropriate.

Return Shipping Costs

As a mobile service provider, we do not ship physical products. Our services are performed at your location. Therefore:

  • No shipping costs apply to our services
  • If a service correction is needed, we will return to your location at no additional charge
  • Return visits for service corrections are included in our satisfaction guarantee

If you cancel a scheduled service, cancellation fees may apply as outlined in our Cancellation Policy section.

Return Process

If you need to request a service correction or refund, please follow these steps:

  1. Immediate Notification: Inform our team while they are on-site, if possible, or contact us within 24 hours
  2. Documentation: Provide clear details about the specific issues or concerns
  3. Review: We will review your request and may request photos or schedule an inspection
  4. Resolution: We will work with you to determine the best resolution, which may include:
    • Return visit for service correction at no charge
    • Partial refund for specific unsatisfactory elements
    • Full refund in exceptional circumstances
  5. Completion: Once a resolution is agreed upon, we will complete the correction or process the refund within 5-10 business days

Non-Refundable Services

Certain circumstances may make services non-refundable or limit refund eligibility:

  • Services completed more than 48 hours before the refund request
  • Issues resulting from pre-existing vehicle damage or wear
  • Damage caused by vehicle use after service completion
  • Services affected by weather conditions or environmental factors beyond our control
  • Services where the customer provided inaccurate information about vehicle condition or requirements
  • Services that were completed according to specifications but did not meet unrealistic expectations
  • Cancellations made less than 24 hours before scheduled service (subject to cancellation fees)

We will evaluate each situation individually and work toward a fair resolution.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations:

  • We honor all applicable state and federal consumer protection requirements
  • Your rights under consumer protection laws are not limited by this policy
  • This policy does not affect your statutory rights as a consumer
  • Disputes will be resolved in accordance with North Carolina state law
  • We maintain appropriate business licenses and insurance as required by law

If you believe your consumer rights have been violated, you may contact your local consumer protection agency or the Better Business Bureau.

If You're Not Satisfied

Customer satisfaction is important to us. If you are not completely satisfied with our service:

  • Please inform us immediately while our team is still on-site
  • Describe the specific areas of concern so we can address them
  • We will make reasonable efforts to correct any issues on the spot
  • If immediate resolution is not possible, contact us within 24 hours

Service Corrections

If we identify that our service did not meet our quality standards, we will:

  • Return to re-clean any areas that did not meet expectations
  • Provide additional service at no extra charge to correct the issue
  • Work with you to find a satisfactory solution

Limitations

Please understand that certain limitations apply:

  • We cannot remove permanent stains or damage that existed before service
  • Some wear and aging may not be reversible through cleaning
  • Results may vary based on vehicle age, condition, and material types
  • We are not responsible for pre-existing vehicle issues

Order Cancellation Policy

You may cancel a scheduled service at any time, subject to the following terms:

  • 24+ Hours Notice: Cancellations made 24 hours or more before the scheduled service time incur no fee and receive a full refund if payment was made in advance
  • Less Than 24 Hours: Cancellations made less than 24 hours before service may be subject to a cancellation fee of up to 50% of the service cost
  • Same Day Cancellations: Cancellations on the day of service may incur a fee of up to 100% of the service cost
  • No-Show: If you are not available at the scheduled time and have not contacted us, the full service fee may be charged
  • Weather-Related: We may cancel services due to severe weather or safety concerns at no charge to you
  • Our Cancellation: If we must cancel due to equipment issues or other circumstances, you will receive a full refund or rescheduling option

To cancel a service, please contact us by phone or email as soon as possible. Cancellation fees help us cover costs associated with reserved time slots and travel.

Refund Procedure

Refunds are evaluated on a case-by-case basis. We prioritize service correction over refunds, but when a refund is determined to be appropriate, the following procedure applies:

  1. Refund Request: Submit your refund request within 48 hours of service completion with detailed explanation of the issue
  2. Review Process: We will review your request, which may include:
    • Discussion of the specific concerns
    • Review of service documentation and photos
    • Consideration of whether service correction is possible
  3. Refund Decision: We will notify you of our decision within 3-5 business days
  4. Refund Types:
    • Partial refunds may be issued for specific unsatisfactory elements
    • Full refunds are considered only in exceptional circumstances where service correction is not possible or appropriate
  5. Processing: Approved refunds are processed within 5-10 business days to the original payment method
  6. Confirmation: You will receive confirmation once the refund has been processed

Please note that refund processing times may vary depending on your payment method and financial institution. Credit card refunds typically appear within 5-10 business days, while other payment methods may take longer.

Communication

Open communication is key to customer satisfaction. We encourage you to:

  • Discuss any special concerns before service begins
  • Point out specific problem areas that need extra attention
  • Ask questions about our methods and what to expect
  • Provide feedback so we can continuously improve

Resolution Process

If you have concerns about our service:

  1. Contact us as soon as possible with specific details
  2. We will review your concerns and discuss potential solutions
  3. If warranted, we will schedule a return visit to address issues
  4. We will work toward a resolution that meets your expectations

Our Difference

What sets Khomlaxxyrquidza apart is our commitment to both quality and environmental responsibility. Our chemical-free approach means your vehicle receives gentle, effective care that protects its surfaces while respecting the environment.

Contact Us

For any questions or concerns about our services, please reach out to us:

Khomlaxxyrquidza
6200 Daimler Way Unit C
Raleigh, NC 27607
United States
Phone: +1 919 274 5006
Email: helpY3mxs9K1m

We value your business and look forward to providing you with exceptional car detailing services.